Tara Zhao

1. If the cleaning time is less than 10 minutes, the robot will perform the cleaning task again. (except for selected-room cleaning)2. If some zones are overlapping on the map, the robot may fail t...

1. The robot cannot enter the narrow space unless it is 2 cm wider than both sides of the robot.2. For the robot with the ultrasonic sensor, it can recognize the carpet at the door and will not ent...

Causes for Docking Failure:1. The dock/base is powered off or moved. Power it on and put it back.2. There are some obstacles around the dock/base. Clear the obstacles.3. Your robot is trapped while...

1. There may be too many obstacles around the dock/base. Clear the obstacles or place the dock/base in an open area.2. Your robot may be too far away from the dock. Place your robot near the dock.3...

1. The dust bin is full and needs to be cleaned. The auto-empty base will empty the bin automatically, you have no issues with it.2. The filter is clogged and needs to be cleaned.3. The main brush ...

Your robot may have a low battery. The scheduled cleaning will not start unless the battery level is over 15%.

1. The dock/base is NOT powered on. Make sure both ends of the power cord of your dock/base are plugged in.2. The charging contacts on the dock/base are in poor contact with those on your robot. Po...

An Unpleasant Odor of Mop Pad:1. Causes: Your home is humid, or the mop pad is not dry and goes moldy.2. Daily Use: It is recommended to use the floor cleaner to wash the mop pad to reduce the poss...

1. The filter can be washed with water manually and needs to be thoroughly dry before re-installing.2. It is recommended to dry the filter for at least 24 hours after washing it.

Causes of Firmware Update Failure:1. Low battery. The firmware cannot be updated if the battery level is lower than 15%.2. Weak Wi-Fi signal or out of the Wi-Fi range. If your robot is located in a...