Tara Zhao
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Articles
Recent activity by Tara Zhao-
How to remove the robot child lock
1. By pressing and holding the bumper and start button at the same time for 5 seconds, the child lock will be released when you hear the prompt2. Upgrade the firmware version and use the APP to unl...
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The robot cleans the floor with loud noise during the cleaning tasks.
1. The robot is in a strong suction state, switch the robot mode to normal state to reduce noise.2. Please check if there are any foreign objects on the edge brush, wheel group, and mop board. Clea...
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The suction of the robot is reduced.
1. Please restart the device to check and run again.2. Please check if the Hepa is blocked by garbage or if the dust box is full, which prevents further inhalation of dust.
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The robot does not produce water during the cleaning tasks.
1. Please check if the water tank and mop are properly installed.2. When the robot enters the mop mode, the mop wades slowly in the water. Please wait a few minutes to confirm.3. After filling the ...
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Installation fault of water tank for robot.
1. Wipe the contact plate of the water tank and tighten the water tank.2. Check if the springback of the needle fixing seat module is smooth, and wipe the needle fixing seat module.
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The main brush does not rotate while the robot do tasks.
1. Confirm that the main brush is installed correctly. Align the square adapter at the top of the main brush with the robot interface and install it. Align the main brush cover plate with the robot...
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The side brush does not rotate while the robot do tasks.
1. Firstly, check if there are any foreign objects stuck while brushing, and promptly clean up the foreign objects.2. Manually rotate the edge brush and check if it rotates normally.
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The robot rotates in place.
1. Check if there is any foreign object stuck on the side wheel.2. Check for oil and water stains on the ground.
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Pause during the cleaning tasks of the robot.
1. Please ensure that the robot has not received any shutdown instructions from the remote control or APP (including the possibility of triggering other electronic product remote controls).2. Check...
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Pause during the cleaning tasks of the robot.
1. Please ensure that the robot has not received any shutdown instructions from the remote control or APP (including the possibility of triggering other electronic product remote controls).2. Check...