Tara Zhao

1. Is there a flashing red light and error message when the robot starts? If there is an error message, please confirm the fault information prompted on the APP and handle the fault according to th...

When strong light shines on some types of carpets, robot sensors are affected by the strong light and cannot move. It is recommended to block the light or wait for weak light to clean the carpet.

1. Setting a No-Go Zone: Before robot mops floor, the location of the carpet can be set as a No-Go Zone in map management, so that the robot can avoid the carpet during mopping tasks.2. Organize th...

1. Check to ensure that the resume cleaning function is enabled.2. The resume cleaning function cannot be enabled in DND (Do Not Disturb) mode.3. Check whether a fault message is triggered on the A...

1. Remove the brush cover, take out the brush, and clean the foreign objects on the brush.2. Re-install the brush after cleaning, rotate it by hand to check whether it works smoothly.3. Make sure t...

1. Mapping: During the first-time mapping or re-mapping, do NOT move your robot in case the mapping FAILS.2. Map Coverage: If the area to be cleaned is not mapped, the robot cannot clean this area ...

Causes for Incomplete Maps:1. There are items at the door of the room, or the door of the room is not fully open. When your robot scans the entrance, it will misjudge that it cannot pass and avoid ...

Move the robot to the floor to be cleaned and select the corresponding map to start cleaning. If this floor is cleaned for the first time, you need to create a map first by tapping Map Management >...

1. Check your network connection.2. While cleaning, the robot will be offline when it is in poor Wi-Fi coverage.3. The robot will be offline when it is not onto the base and runs out of its battery.

Causes for NOT Turning On:1. System error, and the button is malfunctioning.2. The robot cannot be turned on if it has a low battery. Put your robot onto the base/dock and charge it for a while, an...