Tara Zhao
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Recent activity by Tara Zhao-
Is the vacuum warranted? How do you get after-sales service?
Every vacuum is provided with a warranty period, and you can obtain after-sales supports by registering the product or contacting the customer service.
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What garbages can the vacuum clear up?
1. Only used on dry surfaces indoors.2. It is prohibited to use the product to suck in water and flammable or explosive liquids such as gasoline; it is not allowed to suck in toxic solutions such a...
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What if the dust cup gets stuck with dust?
To improve the filtration efficiency, the vacuum uses a cyclone separation system. There is hair and particles rotating against the inner wall of the dust cup. At the same time, in order to ensure ...
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Which parts of the vacuum are washable?
1. Washable: Dust cup, cyclone assembly, filter element and built-in HEPA, floor roller brush, combination crevice nozzle, Mini-Brush roller brush, and dust-removal soft-hair brush. 2. Unwashable (...
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What if the battery indicator is not on during charging?
1. Check whether it is impossible to plug the charger into the vacuum; If so, check whether the charger is correctly plugged into the vacuum; 2. Check whether the battery automatically switches to ...
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What if the suction of the vacuum decreases?
1. Confirm whether it absorbs too much garbage; If so, clear up the dust cup in a timely manner; 2. Confirm whether there are foreign matters blocked in the metal connecting rod or vacuum body hole...
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How do you clean and clear up the Motorized Mini-Brush?
1. Rotate the latch counterclockwise using a coin in the direction as shown in the figure until you hear a "click". Remove the roller brush fromthe Motorized Mini-Brush after unlatching. 2. Rinse a...
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How do you clean the filter element?
1. Remove the dust bucket; 2. Remove the filter element; 3. Clean the filter element with clean water. When doing so, rotate the filter element 360°. If necessary, you can tap the water tank severa...
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How often is the filter element replaced? Is it possible to clean it?
1. Cleaning: It is recommended to clean the cyclone system assembly, built-in sponge and filter element once every 4-6 months; 2. Air drying: Before assembled, the filter element and built-in spong...
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How do you clean the dust bucket, prefilter screen, and cyclone assembly?
1. Press the dust bucket release button, and remove it from the vacuum. 2. Remove the prefilter screen, and then lift the cyclone assembly by rotating it. 3. Rinse the cyclone assembly, prefilter s...